Privacy Policy

1. Introduction

Sandipan Memorial Health Care ("we", "our", "us"), located at Gouribati, Tarakeswar, Hooghly, West Bengal — 712410, is committed to protecting the privacy and confidentiality of all individuals who access our services, visit our facility, or interact with our website.

This Privacy Policy describes how we collect, use, store, and protect your personal and medical information, in compliance with applicable Indian laws including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023.

2. Information We Collect

We may collect the following categories of information:

• Personal identification: Name, age, date of birth, gender, address, phone number
• Medical information: Symptoms, diagnoses, test requisitions, diagnostic reports, prescriptions
• Contact information: Phone number and address provided for appointment booking or home sample collection
• Payment information: Billing details for services rendered (we do not store card or bank credentials)
• Website usage data: Browser type, pages visited, approximate location (collected anonymously via analytics tools)

3. How We Use Your Information

Your information is used solely for:

• Providing diagnostic and healthcare services you have requested
• Delivering diagnostic reports via WhatsApp, SMS, or in person
• Scheduling appointments and home sample collections
• Maintaining accurate patient records for clinical follow-up
• Billing and invoice generation
• Communicating service-related updates (not promotional marketing)

We do not use patient data for advertising, commercial profiling, or any purpose beyond the provision of the requested healthcare service.

4. Medical Confidentiality

All medical records and diagnostic reports are strictly confidential. We do not disclose patient health information to any third party except:

• The treating or referring doctor (with patient awareness)
• As required by law or court order
• In a genuine medical emergency where disclosure is necessary to protect life

Patient information is never sold, rented, or shared with commercial entities.

5. Data Storage and Security

Patient records are stored securely in our facility. Digital records are protected with access controls. We take reasonable technical and organisational measures to prevent unauthorised access, loss, or disclosure of patient data.

6. Your Rights

You have the right to:

• Access your own diagnostic reports and medical records held by us
• Request correction of inaccurate personal information
• Request deletion of personal data not required for ongoing care
• Withdraw consent to optional communications at any time

To exercise these rights, contact us at the details below.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and anonymous. You may disable cookies in your browser settings at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be published on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact

For privacy-related queries or to exercise your data rights, contact us: